Privacy Policy
Updated: May 19, 2025 | Effective: May 19, 2025
1. Scope
This privacy policy applies to the collection, use, storage, and sharing of personal information by the YunYu customer service system.
2. Information Collection
We may collect the following types of information:
- Information you actively provide: username, email, phone number, etc. provided during registration.
- Device and network information: browser type, IP address, device identifiers, etc.
- Service usage information: chat records, operation logs, and other service interaction data.
3. Information Storage
Your personal information is stored on servers located in the People's Republic of China. The storage period is during your use of the service and 30 days after account deletion.
4. Information Usage
The information we collect is used to:
- Provide, maintain, and improve our services
- Ensure system security and prevent fraud
- Provide customer support and respond to your requests
5. Information Sharing
Without your consent, we will not share your personal information with third parties, except in the following circumstances:
- Legal or regulatory requirements, or mandatory government demands
- Sharing with affiliates (subject to this privacy policy)
- Sharing with authorized partners (only as necessary for service functionality)
6. Security Protection
We take multiple technical and administrative measures to protect your personal information, including but not limited to:
- Data transmission encryption (SSL/TLS)
- Message content encryption (AES + XOR)
- Access control and permission management
- Regular security audits and vulnerability scanning
7. User Rights
You have the following rights:
- Access and obtain your personal information
- Correct or supplement inaccurate information
- Delete your personal information
- Withdraw authorization consent
- Delete your account
8. Policy Changes
We may update this privacy policy from time to time. The revised policy will be published on this page, and major changes will be communicated via email or system notifications.
9. Contact Us
If you have any questions about this privacy policy, please contact us via email.