Help Center

Simply embed one line of JS code into your website. Visit the "Deployment" page for detailed instructions.

The latest two versions of Chrome, Firefox, Safari, and Edge are supported. Mobile supports iOS Safari and Android Chrome.

We use AES + XOR dual encryption for transmission. Data storage supports self-hosted deployment to ensure your data is secure and controllable.

The merchant terminal provides complete agent management features, including account creation, role assignment, and permission settings.

Both agent and visitor terminals fully support mobile H5 access with automatic screen size adaptation.

Yes. The agent desktop supports light/dark theme switching and primary color customization. The visitor chat window can be customized in color and position.

On the history page in the merchant or agent terminal, you can search and view past conversations by time, agent, visitor, and more.

Common formats including images (JPG/PNG/GIF), documents (PDF/DOC/XLS), and archives (ZIP/RAR). Maximum single file size is 20MB.