The Desktop-Grade Customer Service Platform
Say goodbye to basic chat widgets. YunYu features a Mac-style desktop UI with draggable, resizable, minimizable windows, three fully independent terminals, and WebSocket millisecond-level messaging — built for professional customer service teams.
Why Choose YunYu
Not just another live chat tool — a true desktop-grade customer service platform
Desktop-Grade Experience
Mac-style desktop interface with window dragging, resizing, minimizing, and Dock shortcuts. Not a basic web chat widget — a professional service workstation.
Three Independent Terminals
Agent, merchant, and admin terminals run independently without interference. Agents focus on service, merchants manage operations, administrators control everything.
WebSocket Millisecond Messaging
Full-duplex WebSocket long connections for instant message delivery with zero latency. Say goodbye to polling-based solutions — supports thousands of simultaneous sessions.
AES + XOR Dual Encryption
Transport-layer AES symmetric encryption combined with XOR obfuscation for end-to-end communication security. Meets the high-security requirements of finance and healthcare industries.
Full-Feature Coverage
From visitor engagement to data analytics — the complete customer service toolkit
Real-Time Live Chat
Full message type support: text, images, files, emojis. Message recall, forwarding, quoted replies, and one-click quick reply library.
Smart Queue Routing
Automatic visitor queuing with intelligent routing by agent workload, skill groups, and priority. Automatic overflow transfer to reduce customer wait times.
Comprehensive Analytics
Real-time online monitoring, message volume trends, agent response speed, satisfaction ratings, and visitor source analysis — data-driven service management.
Fine-Grained Access Control
Multi-role RBAC system: supervisor, agent, intern. Feature-level permission configuration with full operation audit trail.
Customer Profiling
Custom tag system, extended fields, customer groups and search, visitor tracking — understand every customer precisely.
Instant Visitor Widget
One line of JS code to embed. Responsive PC/H5/mobile layout with customizable chat window styles, welcome messages, and offline messages.
Technical Advantages
Go backend + React frontend, built for enterprise-grade reliability
Go High-Performance Backend
Compiled to native binary, supporting thousands of concurrent connections on a single machine with minimal memory. No JVM overhead, no Node.js single-thread bottleneck.
24/7 Stable Operation
Production-verified connection keepalive, automatic reconnection, and message deduplication. Daemon mode deployment with crash auto-recovery — uninterrupted service.
Multi-Agent Collaboration
Simultaneous接待, session transfer, internal notes, and agent assistance. Multi-person collaboration for complex customer issues, boosting team efficiency.
Industries
One system, multiple industries — flexible adaptation for diverse business scenarios
E-Commerce & Retail
Order inquiries, returns processing, logistics tracking — improve shopping experience and conversion rates
Online Education
Course consultation, student Q&A, tech support — empowering educational institutions with digital services
Healthcare
Online consultations, appointments, health advice, report interpretation — secure and compliant doctor-patient communication
Start Your Desktop-Grade Service Experience
One line of code, 3 minutes to deploy — get your professional service platform instantly